Troubleshooting: CyberLink PowerDVD 17 Won't Play Blu-Ray on Lenovo Laptop

If you're experiencing issues with playing Blu-ray discs using CyberLink PowerDVD 17 on your Lenovo laptop, don't worry - we've got some troubleshooting tips to help you resolve the problem.

Firstly, ensure that BD/DVD is selected as the playback option in CyberLink PowerDVD. To do this:

1. Launch CyberLink PowerDisc from your Start menu or desktop icon.

2. Click on 'BD' (Blu-ray disc) at the top of the window if it's not already highlighted.

If selecting the correct playback option doesn't resolve the issue, try these additional steps:

1. Check that you have inserted a Blu-ray disc into your optical drive correctly. Sometimes, discs can become loose or damaged during handling.

2. Ensure that your laptop has an internal Blu-ray drive capable of reading Blu-ray discs (not all laptops are equipped with this feature).

3. Restart your Lenovo PC in Safe Mode to rule out any conflicts between other programs and drivers:

- Press the Windows key + X on your keyboard.

- Click Shut down or sign out > restart now.

4. If none of these steps resolve the issue, consider updating your graphics card driver or reinstalling PowerDVD 17:

a) Go to Settings (Windows logo icon in Start menu)> System> Device Manager

- Look for Display adapters and double-click on it if necessary.

b) Click Update drivers next to the graphics adapter you want to update.

If none of these troubleshooting steps resolve the issue, it's possible that there may be a problem with your Blu-ray disc itself. Try playing other compatible Blu-ray discs in different media players or even on another device altogether.

Remember that PowerDVD 17 is specifically designed for Lenovo G770 notebook PCs and can only be installed on such devices. If you're experiencing continued issues, it might also worth contacting CyberLink's customer support team directly for further assistance.

Cyberlink powerdvd 17 won't play blu ray on lenovo laptop